FAQ/Help

WHAT IS FUSED GLASS?

In a nutshell, “fused glass” is just as it sounds, glass that’s fused together in a kiln to become one piece. I do not use paints or enamels in my work. All the color you see is achieved with pieces of glass, opaque & translucent glass sheet, frit (envision chunks the size of kosher salt & larger) & stringers (like spaghetti), cut, layered & fired at 1500 & annealed for hours before the kiln can be opened. A typical firing takes 16 or more hours & may even take more than one firing to achieve the finished piece.

Because of the nature of the process and the fact that each piece is made one at a time, variations will occur. The fused glass piece you buy will be similar to that pictured but rarely identical.

WHAT CREDIT CARDS DO YOU ACCEPT?

We accept Paypal, Visa, Mastercard & Discover. Sorry, no American Express!

WHEN CAN I EXPECT TO RECIVE MY ORDER?

If we have it in stock, it'll go out within 5 business days via UPS Ground or Fed Ex or if it's a 5" x 5" tile, it'll ship USPS. The status of your order will be updated in our system & can be accessed by logging into your account. If you have a special request date, email us & we'll do our best to make it happen!

I ORDERED A 5" X 5" WORD TILE. HOW DO I SELECT THE COLOR?

We'll scan the tiles that are in stock in the phrase you selected & email it to the email address you provided. They'll be numbered so you can choose the exact one you want & we'll ship it out asap! The 5"x 5" tiles always ship USPS.

WHAT IF MY PIRCHASE IS A GIFT?

No problem!! No pricing will go in the box & if you want us to send a note, just let us know what you want to say & we'll include that, too!

YIKES! MY ORDER ARRIVED BROKEN!

This rarely happens & we ship all the time! Keep all the packaging so we can make a claim! We will not replace your broken item unless this policy is adhered to! Email us immediately & we'll start the process & of course, replace your item.

I WANT TO RETURN THE PIECE I BOUGHT.

We want you happy with your purchase! With the exception of Word Tiles & special orders, you may return your artwork within 7 days of receiving it. We understand that gifts are a different circumstance & will make a exception in those cases within a reasonable amount of time. Email us via the contact form on the website & we will provide you with a return UPS label. You are responsible for any return shipping plus insurance and packing the piece securely and carefully to ensure it's safe arrival.